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  1. Flowersat180 provides a means for the public to securely order directly from us

  2. Flowersat180 charges your debit/credit card the value stated on each order. 

  3. In the event of Flowersat180 being unable to complete your order, at your request we can arrange delivery by an alternative florist in the area to the same details, specification and price.

  4. In the event of a complaint Flowersat180 will find a mutually acceptable resolution.

  5. Customers must lodge a complaint within 7 days of delivery. Following this period of time there can be no expectation of a refund or re-delivery.

  6. AM/PM is a request only. Timed flower deliveries cannot be guaranteed and provides no basis for a refund or re-delivery.

  7. The information on the site is provided directly by Flowersat180 and is compiled in good faith. Whilst every effort is made to ensure the accuracy of information.

  8. It is recommended customers provide a contact telephone number for the recipient. In the event of non-delivery due to incorrect address a telephone number will assist Flowersat180 in completing the delivery. There can be no refund if the address is incomplete or incorrect.

  9. If the recipient is not in when the florist calls, Flowersat180 reserve the right to leave flowers in a safe place i.e. a neighbour, and put a card through the recipients door to advise where the flowers are. The florist may put the flowers in a secure place such as an outhouse or leave a note and return them to the shop for collection or delivery at a more convenient time.

  10. Whilst Flowersat180 will do all possible to mirror the product you have chosen in shape, content and colours, the florist reserves the right to substitute of any or all the contents is permitted and this will be deemed acceptable provided the product gives value for money.

  11. In the event of dissatisfaction with the item delivered Flowersat180 reserves the right to expect a photograph of the product delivered in order to resolve the complaint. Without a photo to support a complaint Flowersat180 may not be able to process a refund or re-delivery.

  12. For funeral items and after bereavement items, we request that you call Flowersat180 directly so that you may deal with your requirements personally.

  13. Cancellations and Refunds. In the event your order needs to be cancelled, please advise us asap and certainly before we have attempted delivery. If this is the case cancellation and full refund can be processed immediately.

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